alternatively of focusing only on your connection , Comcast ’s got a new service on deck that offers support for your laptop computer , gaming console , router , and other equipment that contributes to your on-line experience . Xfinity Signature Supportcan be build into your monthly plan , or you may pay as you go . It ’s only available in the Twin Cities , Chattanooga , and Atlanta areas right now , but should be roll out nationwide by the end of the yr .
COMCAST INTRODUCES XFINITY SIGNATURE backing
New Technical Support and Equipment Protection offer Helps Meet Consumers ’ Evolving Technology
Support Needs ; Is Next Step in Company ’s on-going Focus on Enhancing the Customer Experience
PHILADELPHIA , PA – March 9 , 2011 – Comcast Corporation ( Nasdaq : CMCSA , CMCSK ) today
herald the launch of a young 24×7 technical living and equipment security plan for the growth
phone number of home electronics devices – like laptop , dwelling networking equipment , gaming consoles , Wi-
Fi enabled smart sound and tablets – masses are connecting to Comcast ’s services . Called Xfinity
Signature Support , this service offers customers a single source for troubleshooting and musical accompaniment for
their computers , plate networks and many other devices and is another step in the party ’s focus on
delivering an end - to - end exceptional client experience back by the Comcast Customer Guarantee .
The new offering enable customers to select an enhanced floor of technical support with monthly
subscription plan and one - time funding option and is offered in addition to the 24×7 living Comcast
already provides for its video recording , high - amphetamine Internet and phone services .
“ We need our customers to have a heavy experience with Comcast , and we ’ve been making significant
investments to enhance our Cartesian product while improving the service and funding we deliver , ” said Mitch
Bowling , older Vice President and General Manager of New Businesses for Comcast Cable . “ Given the
incredible growth and complexity of personal electronics equipment , our customers have told us they would
like additional choices for technical assistance beyond the support we already allow for their video ,
Internet and vox services . As we proceed to invest in the overall Comcast experience , Xfinity Signature
livelihood lets us render an end - to - close technological support solution for customer . ”
According to a 2010 sight by Parks Associates * , more than 50 pct of Americans with Internet
service wait to their broadband provider as their first or 2d choice in solving their home computer-
related technical issues . to boot , 75 percent of those go over prefer to invite all of their technological
support services from a single seller .
With Xfinity Signature Support , Comcast customers will have access to well-educated and experienced
IT specialist who can provide supplementary technical support online , over the phone or in the home .
Assistance is available either as part of a monthly subscription plan or on a stand - alone basis for one-
time fixes , such as virus remotion or colligate printers or secret plan console table to wireless internet . Xfinity
key signature Support also offers extended equipment plans covering estimator and flat - panel TV .
Comcast is initially launching Xfinity Signature Support in the Twin Cities , Atlanta and battle of Chattanooga
markets , with plans to make it available in the remainder of the company ’s market place in 2011 . For more
information , please visit www.xfinity.com/signaturesupport .
Xfinity Signature Support complement the society ’s overall efforts to redeem an especial client
experience every sidereal day , which includes offering the Comcast Customer Guarantee , the company ’s hope
to view as its products , services and people to the highest standard . The Customer Guarantee is back by
significant service sweetening focused on see to it every customer fundamental interaction is handled mightily the first
time and giving customers more choice and control condition as well as making it easier for them to do business
with Comcast .
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